Complaints Procedure

At DebtHelper.org.uk, we aim to deliver a high standard of service. If you are unhappy with any part of your experience, we want to hear from you so we can make it
right.

How to Make a Complaint

You can contact us via:

Email: contact@debthelper.org.uk

Post: Complaints Team, DebtHelper.org.uk, [Insert Address]

Please include:

• Your name and contact details
• A description of your complaint
• Any relevant reference numbers

What Happens Next?

• We will acknowledge your complaint within 3 business days
• We aim to investigate and respond within 10 business days
• If your complaint involves one of our partners, we will refer it to them and inform you of this

Still Not Satisfied?

As we are not FCA-regulated and do not provide advice directly, we are not covered by the Financial Ombudsman Service. However, we will always work with you to
resolve your complaint fairly.